Sapphire & Diamond Pendant

DELIVERY

All orders are processed within 2-3 business days. Orders are not shipped on weekends or holidays. All orders will be sent Royal Mail 1st class. Please allow additional days in transit for delivery. Any orders before 4pm over the value of £300 will be sent Royal Mail next day special delivery before 1pm. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Townsends Jewellery Studio is not liable for any delays, products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

RETURNS

If you are unhappy with your item, please let us know. You have 30 days to return or exchange an item with a valid receipt. If 30 days have gone by since your purchase, we cannot offer you a refund or exchange. To be eligible for a refund or exchange, goods must be returned in a re-saleable condition. That means your item must be unused and in the same condition that you received it. To complete your refund or exchange, we require a receipt or proof of purchase. You will have to pay for return postage with the appropriate cover for your items returned.

Once your returned item is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 calendar days.

We do not offer refunds for sale items.